Medical Service

Notice for Patients Seeking Treatment

1. Press for a queue number and proceed to the reception when your number is shown on the digital display.
2. To provide the best quality service, Branches could limit the waiting number according to the actual situation. Patients will be served on a first-come-first serve basis.
3. If this is your first visit, please produce identity card or passport, birth Certificate, otherwise, we will not be able to register you.
4. Please inform us on any changes to your personal information, such as nationality, address, contact number etc.
5. Please follow the number displayed outside the consultation room for your turn after registration.
6. To be fair to all patients, we do not accept appointments made through telephone (except special circumstances).
7. For patients issued with queue numbers, please do not leave the waiting area, you may be seen last if you miss your queue number for three times. If you leave the waiting area 15 minutes before the closing time, will be considered giving up your turn.
8. Please show your registration card/identity card when collecting medicines, this will allow the clinic assistant to verify your identity and to give out the correct medicine.
9. For general prescription, we do not prescribe more than 8 days of medicine (except special circumstances); for cancer patients, we usually do not prescribe more than 30 days of medicine.
10. For repeat visits, please show your SBFC registration card for easy retrieval of particulars and medical records. Otherwise we could only handle your request for consultation after other patients.
11. Please keep safe of your registration card.  Fee payable at $5 for card replacement.
12. To avoid causing disturbance to the medical staff, please keep your volume low while talking.
13. Our physicians and staff are not allowed to accept red packages, food or gifts.
14. Patients should follow the above requirements, we reserve the right to decline your request for consultation for non-cooperation.